Automotive Sales Representative

4 days ago


Derwood, Maryland, United States DARCARS Automotive Group Full time
Job Overview

DARCARS Automotive Group is seeking a highly skilled Guest Experience Representative to manage our digital business prospects and provide exceptional customer experiences.

Key Responsibilities:

  • Respond to inquiries via phone, text, chat, or email, guiding prospects through a needs analysis exercise using the DARCARS Approach to Sales.
  • Provide dealership and product information, answer questions, and link prospects with responsive in-store sales managers.
  • Ensure timely follow-up and provide an exceptional experience with every interaction.
  • Pull inquiries from the Customer Relationship Management system (CRM) and convert them to dealership visits.
  • Adhere to customer communication scripts and record customer information in the CRM in real-time.
  • Develop and maintain relationships with related store personnel.
  • Meet or exceed individual performance objectives, such as response time and conversions.

Requirements:

  • Associate's or Bachelor's degree preferred.
  • No experience necessary.
  • Computer savvy with a full working knowledge of Microsoft Office Suite.
  • Quick-study with the ability to absorb substantive product and service information.
  • Exceptional listening, verbal, and written communication skills.
  • Ability to work evenings and weekends.
  • Demonstrated commitment to process improvement, innovation, and excellence.
  • Persistent and able to work in a collaborative team environment.

Benefits:

  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • Employee discounts on vehicle purchases, parts, and service repairs.
  • Opportunities to join community service initiatives.

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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