Customer Service Representative

6 days ago


Derwood, Maryland, United States DARCARS Automotive Group Full time
Job Overview

DARCARS Automotive Group is seeking a highly skilled Customer Service Representative to join our Service Department team.

In this role, you will play a key part in ensuring a seamless experience for our service department customers. Your primary responsibility will be to handle inbound and outbound calls to customers regarding vehicle service appointments, repair statuses, and customer assistance.

Key Responsibilities:

  • Handle all inbound and outbound calls for the Service Departments
  • Schedule, reschedule, and confirm upcoming service appointments
  • Advise customers of open warranty recalls/campaigns
  • Complete all required brand training to become knowledgeable of products
  • Complete research on vehicle products using available resources
  • Provide customers with product/service updates, pricing, and other information as requested
  • Field calls and escalate issues to appropriate parties
  • Other duties as assigned

Requirements:

  • Excellent communication skills with both customers and DARCARS employees
  • History of demonstrating commitment to customer service
  • Experience in a high-volume call center environment is a plus
  • Previous Lexus, Toyota, or High-Line brand experience preferred
  • Prior customer service, retail, sales, sales/service BDC, receptionist experience preferred
  • Requires a High School diploma or equivalent (GED)
  • Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
  • Must be a minimum of eighteen years of age
  • Must have a valid driver's license and safe driving record
  • Must be able to pass pre-employment screening (background)

Benefits:

  • Insurance: medical, vision, dental
  • Short-term and long-term disability plans
  • Life Insurance
  • 401(k)
  • Paid Holidays & PTO
  • Employee discounts on vehicle purchases, parts, and service repairs
  • Internal career advancement opportunities
  • Opportunities to join our community service initiatives

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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