Guest Experience Representative

3 hours ago


Derwood, Maryland, United States DARCARS Automotive Group Full time
Job Title: Guest Experience Representative

We are seeking a highly skilled Guest Experience Representative to join our team at DARCARS Automotive Group. As a key member of our sales team, you will be responsible for managing our digital business prospects and providing exceptional customer service.

Key Responsibilities:
  • Respond to inquiries via phone, text, chat, or email based on potential customer's expressed preference
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
  • Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
  • Adhere to customer communication scripts
  • Ensure 100% of contact activity, by recording customer information in the CRM in real time
Requirements:
  • Associate's/Bachelor's degree preferred
  • No experience necessary
  • You are computer savvy with a full working knowledge of Microsoft Office Suite
  • You are a quick-study, able to absorb substantive product and service information
  • You have exceptional listening, verbal, and written communication skills
  • You are able to work evenings and weekends
  • You have demonstrated a commitment to process improvement, innovation, and excellence
Benefits:
  • Insurance: medical, vision, dental
  • Short-term and long-term disability plans
  • Life Insurance
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives


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