Customer Experience Ambassador

5 days ago


Gilbert, Arizona, United States Nothing Bundt Cakes Full time

Nothing Bundt Cakes is seeking a Customer Experience Ambassador to join our team. As a key member of our staff, you will be responsible for delivering exceptional guest experiences by providing warm and helpful service, maintaining strong product knowledge, and suggesting additional merchandise to complete a unique celebration. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

About Nothing Bundt Cakes

We are a bakery specializing in delicious cakes, pastries, and other sweet treats. Our goal is to provide our guests with an exceptional experience through our products and services.

Job Description

The Customer Experience Ambassador will be responsible for:

  • Promptly greeting walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs;
  • FOLLOWING NbC SWEET STEPS OF SERVICE TO CREATE A SUPERIOR GUEST EXPERIENCE;
  • Maintaining strong product knowledge to educate guests on cake distinction, size, and flavor profile options, etc;
  • Suggesting additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Requirements

To be successful as a Customer Experience Ambassador, you must have:

  • Excellent communication and interpersonal skills;
  • A positive attitude and ability to work in a fast-paced environment;
  • Strong product knowledge and ability to learn quickly;
  • The ability to work effectively in a team environment.
Estimated Salary: $12 - $15 per hour

Please note that salary may vary based on location and experience. We offer competitive benefits and opportunities for growth and development.



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