Customer Experience Specialist

3 weeks ago


Gilbert, Arizona, United States Smashburger Full time

Job Overview

At Smashburger, we're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable experience.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Customer Experience Specialist, you will be the face of Smashburger, interacting with customers, answering questions, and providing personalized recommendations. You will also be responsible for processing transactions accurately and following cash handling procedures.

Responsibilities

  • Ensure each guest receives Gold Standard service
  • Be knowledgeable of all menu items and make suggestions to guests
  • Process POS transactions and follow cash handling procedures
  • Personalize food delivery to the guest
  • Visit tables after food delivery to ensure guests have everything they need

What We Offer

We offer a competitive salary of $15-$18 per hour, depending on experience. Our benefits package includes opportunities for career advancement, flexible scheduling, and a fun and supportive work environment.

About Smashburger

Smashburger is a leading fast-casual restaurant chain known for its juicy burgers and high-quality ingredients. We're committed to serving our guests the best possible food and providing a welcoming atmosphere that makes them feel at home.



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