Customer Experience Specialist

3 weeks ago


Gilbert, Arizona, United States Massage Envy Full time
Service Role Overview

We're seeking a skilled Service Representative to join our team at Massage Envy Gilbert Highland. In this role, you'll be responsible for providing exceptional customer service, promoting new services, and driving business growth.

Key Responsibilities:
  • Deliver outstanding customer experiences, addressing client concerns and exceeding expectations.
  • Promote the value of Total Body Care, educating clients on new services and offerings.
  • Schedule appointments, handle phone calls, and respond to client inquiries efficiently.
  • Contribute to client retention efforts, building strong relationships and fostering loyalty.

We offer a competitive compensation package, including a salary range of $14.35-$15/hour, with opportunities for pay increases and professional growth.

Essential Skills:
  • High school diploma or equivalent, and prior retail or sales experience preferred.
  • Critical thinking, problem-solving, and effective communication skills are essential.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Familiarity with massage and skin care services is required.


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