Customer Experience Specialist
4 days ago
Company Overview
Coach is a leading luxury fashion brand known for its high-quality leather goods, handbags, and accessories. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.
About the Job
We are seeking a skilled and experienced Customer Experience Specialist to join our team. In this role, you will work closely with customers to understand their needs and provide personalized solutions.
Responsibilities
- Provide exceptional customer service and resolve customer complaints in a professional and timely manner;
- Discuss product features and build sales by suggesting appropriate add-on items;
- Complete daily operational tasks, including maintaining store (sales floor and backroom), cash wrap, and visual merchandising.
Salary and Benefits
The estimated salary for this role is $50,000 - $70,000 per year, depending on location and experience. This position also offers competitive benefits, including health insurance, 401(k) matching, and paid time off.
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