Hotel Guest Service Representative

3 days ago


CastletononHudson, New York, United States River Link Hotels Full time
Hotel Guest Service Agent Job Description

At River Link Hotels, we are seeking a highly motivated and customer-focused Hotel Guest Service Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Registration and Room Assignment: Register and assign rooms to guests, ensuring accurate and efficient processing of guest information.
  • Guest Services and Support: Answer inquiries and provide information on hotel services, registration, shopping, dining, entertainment, and travel directions.
  • Accounting and Billing: Compute bills, collect payments, and make change for guests, ensuring accurate and timely processing of guest accounts.
  • Communication and Customer Service: Answer, receive, and transfer incoming and outgoing calls, messages, and faxes, utilizing various communication tools.
  • Room and Service Verification: Ensure rooms and services are correctly accounted for within guest statements, and properly account for services provided by the hotel.
  • Cash Handling and Security: Verify customers' credit, establish payment methods, and account for all cash, making deposits in accordance with hotel and company policies.
  • Reporting and Compliance: Report to work on time, in uniform, and adhere to company policies, safety procedures, and security protocols.

We offer a competitive hourly rate of $17, with opportunities for advancement based on experience. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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