Banking Corporate Customer Service Representative
2 weeks ago
At Bank of China Limited, New York Branch, we are seeking a highly skilled and customer-focused Banking Corporate Customer Service Associate to join our team. As a key member of our Banking Service function, you will be responsible for delivering exceptional customer service to our existing and potential customers.
Key Responsibilities- Customer Service and Support: Assist customers with routine account-related requests, including opening, modifying, and closing accounts, funds transfers, stop payments, and inquiries about bank deposit products and service charges.
- Relationship Building: Maintain and enhance good customer relationships by providing high-quality banking services in a friendly and courteous manner.
- Cross-Selling: Cross-sell bank products and services based on customer needs in accordance with the Bank's policies and procedures.
- Problem Resolution: Research and resolve customer problems, acting as a customer liaison between other bank departments when necessary.
- Reporting and Compliance: Prepare reports, including 1099 reports, 1042s reports, W-8 Form update reports, CD Pre-maturity Notice reports, and Foreign Exchange Annual Statement Reports. Understand and support compliance with all applicable regulatory guidelines, including the Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance.
- Education: Bachelor's degree in Business or a related field is required; a Master's degree or above is preferred.
- Experience: At least 1-3 years of work experience in banking business and banking operations is required for the Associate level.
- Skills: Demonstrate adequate knowledge of banking products and services, and banking operational procedures. Bilingual ability in Mandarin (verbal and reading proficiency) is required.
At Bank of China Limited, New York Branch, we offer a competitive salary range of $42,000 to $90,000 per year, commensurate with relevant years of experience, skillset, education, and other qualifications.
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