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Healthcare Customer Service Associate

2 months ago

Jackson, Michigan, United States Center for Family Health Full time

Position Overview:

We are seeking a dedicated individual to join our team as a Patient Service Representative. This role is a full-time, hourly position that is non-exempt.

The Center for Family Health operates as a Federally Qualified Health Center (FQHC) and is committed to providing comprehensive healthcare services. Our facility includes a diverse range of specialties such as Family Medicine, Internal Medicine, Pediatrics, and Ob/Gyn. Over the years, we have significantly expanded our services, which now encompass medical, dental, pharmacy, and support services, along with multiple school-based health centers in the local area.

Core Benefits:

At CFH, we offer a comprehensive benefits package designed to support our employees, including:

• Paid Time Off
• Up to 9 Paid Holidays annually
• 8 hours of Personal Holiday each year
• Employer Paid Short-Term Disability
• Tax Sheltered 403B Retirement Plan with Company Match up to 3%
• Paid Bereavement & Jury-Duty Leave
• Continuing Education Funds
• Access to Employee Assistance Program for employees and their household members
• Discounts from local partnerships (e.g., YMCA, RX Optical)

Additional Benefits for Eligible Employees:

• Multiple BCBS/BCN Medical Insurance plans
• Delta Dental Insurance
• VSP Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Employer Paid Life Insurance
• Voluntary Employee Supplemental Life Insurance
• Long-Term Disability

Job Responsibilities:

The Patient Service Representative plays a crucial role in managing the front office and ensuring a professional representation of our practice. Key responsibilities include:

• Warmly greeting patients and providing exceptional customer service.
• Accurately entering and verifying patient demographic information in the electronic medical record system.
• Collecting and processing insurance information efficiently.
• Distributing and collecting patient forms, ensuring they are completed correctly.
• Managing co-payments and ensuring accurate financial transactions.
• Scheduling patient appointments according to established guidelines.
• Completing daily reminder calls and assisting with administrative tasks.
• Collaborating with team members to ensure effective patient care coordination.

Qualifications:

• High School Diploma or equivalent required.
• Previous experience in a medical office setting is preferred.

Skills and Competencies:

• Ability to work both independently and collaboratively in a team environment.
• Strong communication skills, both verbal and written.
• Proficient computer skills and attention to detail.
• Excellent organizational skills and the ability to manage time effectively.
• Commitment to maintaining confidentiality regarding patient information.

The Center for Family Health is an Equal Employment Opportunity employer. We welcome applications from all qualified individuals without regard to race, religion, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, age, disability, or any other legally protected characteristics.