Customer Service Lead
3 weeks ago
**Customer Service Excellence**
Burlington is seeking a Customer Service Lead to join our team. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service.
**Key Responsibilities:**
* Model company core values and Our Burlington philosophy, driving improvement of friendliness, speed of checkout, and customer feedback surveys.
* Maintain a customer-first focus, delivering a consistently great experience to all customers with a high level of professionalism.
* Coordinate meal and break periods, monitor schedule adherence, and maintain a neat and orderly front-end area.
**Requirements:**
Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
**Benefits:**
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package, which includes medical coverage and a 401(k) plan.
**About Burlington:**
We are a rapidly growing brand, providing a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work.
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