Customer Service Specialist
1 week ago
We are seeking a highly organized and efficient Customer Service Representative to join our team at Robert Cape - State Farm Agent. As a key member of our agency, you will play a vital role in providing exceptional customer service and support to our clients.
Responsibilities:- Develop and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
- Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate customers about insurance options and promote the development of our business.
- Collaborate with our team to achieve mutually agreed-upon marketing goals and expand our customer base.
- Dedicated to providing exceptional customer service.
- Sales experience preferred, with a focus on outside sales or inside sales representative, retail sales associate, or telemarketing.
- Able to obtain Property and Casualty License and Life/Health License.
- Results-driven and motivated, with a passion for marketing products and services based on customer needs.
- Competitive salary plus commission/bonus.
- Paid time off (vacation and personal/sick days).
- Profit sharing.
- Growth potential and opportunity for advancement within our office.
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- Life Insurance.
We are located in Spring Arbor, MI, and help customers with their insurance and financial services needs, including auto insurance, home insurance, life insurance, and retirement planning. As a State Farm agent's employee, you will be an independent contractor who hires your own employees, and you will be responsible for making all employment decisions regarding your team members.
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Customer Service Representative
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