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Customer Service Lead

2 months ago


Raleigh, North Carolina, United States Circle K Full time
Lead Customer Service Representative

Circle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.

Key Responsibilities:
  • Provide prompt and courteous customer service, resolving customer issues in a timely and professional manner.
  • Lead and train a team of Customer Service Representatives, ensuring they have the skills and knowledge to provide excellent customer service.
  • Perform shift supervision, ensuring the store is running smoothly and efficiently.
  • Complete all store merchandise build-to's, ensuring accurate and timely inventory management.
  • Complete grocery orders and deliveries, ensuring customer satisfaction and store efficiency.
  • Receive and verify vendor deliveries, ensuring accurate and timely receipt of merchandise.

Circle K is a dynamic and fast-paced retail environment, and we are looking for a motivated and experienced individual to join our team. If you have a passion for customer service and leadership, we encourage you to apply for this exciting opportunity.