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Patient Services Coordinator
2 months ago
Careers with UnitedHealth Group. At UnitedHealth Group, we are dedicated to providing quality, accessible, and affordable healthcare while exceeding the expectations of our patients. Our facilities are open daily with a comprehensive medical team available to assist patients promptly.
As a Front Office Assistant, your primary role will involve welcoming patients and offering essential support to the medical team. This position is vital in ensuring a smooth operation within our healthcare facilities. If you possess a collaborative spirit, a friendly demeanor, and strong communication skills, you will be a great fit for this role.
Our teams work together to foster connections within our healthcare network. You may be required to assist at various locations as needed.
Status: Full-Time
Schedule: 12-hour shifts per week, including potential weekend and holiday rotations based on patient demand.
Specialty: Urgent Care Services
Key Responsibilities:
- Assist in the daily operations of the clinic, ensuring a clean and welcoming environment.
- Greet patients and visitors warmly, addressing inquiries and guiding them through the registration process.
- Manage multi-line phone systems, conduct patient follow-ups, and handle documentation efficiently.
- Collect and verify insurance information, process payments, and maintain accurate patient records.
- Facilitate patient discharges, ensuring they receive necessary documentation and information.
Additional Benefits:
- Incentives based on hourly performance.
- Accrual of Paid Time Off from the first pay period.
- Opportunities for career advancement and training in various roles.
- Comprehensive medical, dental, and vision plans.
- Retirement savings plans and employee stock purchase options.
- Educational reimbursement programs.
- Employee discounts on various services.
Your contributions will be recognized in an environment that encourages growth and provides clear pathways for success in your role and beyond.
Required Qualifications:
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service or a medical office setting.
- Proficiency in basic computer applications.
- Willingness to learn electronic medical record systems.
Preferred Qualifications:
- Familiarity with urgent care or occupational medicine.
- Experience in handling health insurance information and patient payments.
- Background in patient registration processes.
- At least 6 months of experience with various computer systems and software.
At UnitedHealth Group, we strive to create an inclusive environment where everyone has the opportunity to thrive. We are committed to addressing health disparities and improving health outcomes for all individuals.
UnitedHealth Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.
