Customer Experience Associate

1 week ago


Buford, Georgia, United States Cottonwood Residential Full time

We are seeking a talented Customer Experience Associate to join our team at Cottonwood Residential.

This is an exciting opportunity to kick-start your career with room to grow into future management positions. As a Customer Experience Associate, you will play a vital role in delivering exceptional customer service and ensuring that every interaction with our residents and prospective residents is positive and memorable.

About the Role:

  • Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
  • Stand and smile when greeting all customers, including prospects, residents, and vendors, when they enter the office.
  • Assist in planning community events and social media marketing.
  • Maintain community-related communications and vendor relationships.
  • Organize package room daily as packages are delivered.

Key Requirements:

  • You have a warm and welcoming demeanor and are able to effectively communicate with people from diverse backgrounds.
  • You are highly organized and able to multitask with ease.
  • You have excellent communication and interpersonal skills, both written and verbal.

What We Offer:

  • A competitive base salary of $40,000 per year, plus quarterly bonuses based on performance.
  • Full health, vision, dental, life, and disability benefits, available within 1-30 days of employment.
  • Generous 401(k) and HSA company match.
  • Paid time off - 120 hours to start, plus 9 paid holidays.

Cottonwood Residential has revolutionized the industry by being one of the first apartment management companies to offer Self-Guided Tours, redefining the customer experience. We are committed to providing our employees with ongoing training and development opportunities to ensure their success in this role and beyond.



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