Operations Manager
4 days ago
Are you ready to take your career to the next level and gain valuable experience in dental office management? We are seeking a highly motivated and organized Operations Manager Trainee to join our team at PDS Health.
Job SummaryThe Operations Manager Trainee will be responsible for gaining an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. This role will involve engaging in and owning professional development through completing the OM Development Program, while being supported by a direct supervisor.
Key Responsibilities- Model company culture, values, and standards by actively learning how to create an environment that promotes PDS culture and values daily.
- Assess, hire, and retain the right team members through comprehensive training, supervision, counseling, and coaching.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, and logical solutions.
- Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Show proficiency and adherence to cash management and accounting protocols.
- Be the catalyst in team development of the Perfect Patient Experience.
- Deliver effective leadership, coaching, and mentoring with team members to identify and implement opportunities for improvement.
- Maintain an appropriate professional appearance and demeanor in accordance with company policies.
- Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
- Report weekly to the Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
- High school diploma or equivalent.
- Five or more years of related work experience in operational management.
- Valid driver's license and automobile insurance.
- Reliable means of transportation to travel to assigned offices.
- Associate degree or Bachelor's degree.
- Five or more years of experience leading a team, mentoring, and coaching subordinates.
- Results-oriented (energetic self-starter, sets realistic goals, meets commitments, persistent, prioritizes daily to achieve results).
- Effective team builder (character/integrity, communicates openly, willingness to confront, motivator/inspirer, educator/trainer, promotes learning, effective assessor of talent, consistent).
- Patient advocate (flexible and adaptive, empathetic, passionate, ethical).
- Process-focused operator (data-driven decision-maker, detailed, organized and structured, comprehensive knowledge of all operational processes, computer proficient).
- Financial acumen (understands profit drivers, utilizes metrics to manage, builds the financial understanding of staff and clinicians, understands local market drivers and competition).
- Influencer (active listener/observer of behavior, builds trust with those requiring coaching, creates a win/win need for change, tailors coaching style to the individual's needs, recognizes and celebrates improvement to sustain change).
- The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job.
- This is primarily a sedentary office classification but may require field visits and driving.
- The noise level in the work environment is usually low to moderate.
- There is occasional exposure to irate team members, vendors, or patients.
- Medical, dental, and vision insurance.
- Paid time off.
- Tuition reimbursement.
- 401K.
- Paid time to volunteer in your local community.
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