Customer Experience Manager
1 week ago
Vaco is seeking a highly skilled Customer Care Supervisor to oversee the day-to-day operations of our call center sales team. As a key member of our team, you will be responsible for ensuring customer experience excellence, observing and improving processes, and developing objectives for team members.
Key Responsibilities- Customer Experience Excellence: Ensure that customer experience meets or exceeds our standards.
- Process Improvement: Observe processes and identify opportunities for improvement, suggesting changes to enhance efficiency and effectiveness.
- Team Management: Assist with hiring, training, coaching, and monitoring performance of customer care representatives, ensuring they meet company guidelines.
- Operations Oversight: Oversee the day-to-day operations of the call center sales team, developing objectives for their activities.
- Scheduling and Time Management: Oversee work schedules to ensure proper phone coverage, manage callouts, teams' timekeeping, sick time, PTO, lunch, and breaks.
- Procedure Development: Create standard operating procedures (SOPs), training materials, scripts, and email templates.
- Leadership and Guidance: Provide dynamic leadership, mentoring, and guidance to team members, helping them maximize every contact for the benefit of both the business and our customers.
- Escalated Complaints: Handle escalated customer complaints and provide timely resolutions.
- Interdepartmental Liaison: Liaison between Customer Care and other departments, manage and deliver timely communication.
- Experience: Call Center, customer service, or supervisory experience required – 5 yrs.
- Technical Skills: Experience working with operational/transactional systems related to contact center operations (Telephony, ERP, CRM, Websites).
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Customer Experience Specialist
6 days ago
Santa Ana, California, United States Lendistry Full timeAbout LendistryLendistry is a leading national employer and a certified Community Development Financial Institution (CDFI) and Community Development Entity (CDE). Our mission is to provide economic opportunities and progressive growth for small business owners and their underserved communities through financing and financial education.Job SummaryWe are...
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Customer Experience Representative
3 days ago
Santa Ana, California, United States 7 Leaves Cafe Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at 7 Leaves Cafe. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing high-quality beverages, and maintaining a clean and welcoming store environment.Key ResponsibilitiesCustomer Service:...
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Customer Experience Representative
3 days ago
Santa Ana, California, United States 7 Leaves Cafe Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Team Member at 7 Leaves Cafe. As a key member of our store team, you will be responsible for delivering exceptional customer service, preparing high-quality beverages, and maintaining a clean and welcoming store environment.Key ResponsibilitiesCustomer Service:...
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Customer Service Manager
5 days ago
Santa Ana, California, United States ACI Jet Full timeJob DescriptionJob Title: Customer Service ManagerJob Summary:The Customer Service Manager is responsible for overseeing all customer-facing activities for ACI Jet FBO clients and maintaining a positive and productive relationship with ACI Jet's employees, vendors, and clients.Key Responsibilities:Lead and Manage the Customer Service Team: Ensure that the...
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Customer Service Manager
5 days ago
Santa Ana, California, United States Evs Full timeAbout EvsEvs is a company that values customer satisfaction above all else. Our mission is to provide exceptional customer experiences through our team of dedicated professionals.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager. As a key member of our team, you will be responsible for...
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Customer Experience Manager
3 days ago
Santa Maria, California, United States JOANN Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading a team of retail professionals.Key ResponsibilitiesCustomer ExperienceProvide personalized service to customers,...
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Customer Service Operations Manager
2 weeks ago
Santa Ana, California, United States Cryogenic Industries Full timeCompany Overview: Nikkiso Cryogenic Industries stands as a premier manufacturer of specialized cryogenic gas processing equipment and compact process plants tailored for the liquefied natural gas (LNG), well services, and industrial gas sectors. Our success is driven by a dedicated team of management professionals and a skilled workforce committed to...
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Customer Service Operations Manager
2 weeks ago
Santa Ana, California, United States Nikkiso Clean Energy & Industrial Gases Full timeCompany OverviewNikkiso Clean Energy & Industrial Gases stands as a premier provider of cryogenic pumps, heat exchangers, and process systems, delivering innovative solutions for the LNG and industrial gases sectors. With an impressive annual revenue exceeding $250 million, we are a proud subsidiary of Nikkiso Company Ltd, a global industrial leader based in...
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Senior Manager, Customer Service Leader
17 hours ago
Santa Ana, California, United States Irvinesci Full timeAbout the Role:We are seeking a highly skilled and experienced Senior Manager, Customer Service to lead our customer service department at Irvinesci. The ideal candidate will have a strong background in customer service management, with a proven track record of developing and implementing effective customer service strategies.Key Responsibilities:Develop and...
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Hospitality and Experience Coordinator
6 days ago
Santa Ana, California, United States ACI Jet Full timeJob DescriptionJob Title: Customer Service ManagerJob Summary:The Customer Service Manager is responsible for overseeing all customer-facing activities for ACI Jet FBO clients and maintaining a positive and productive relationship with ACI Jet's employees, vendors, and clients.Key Responsibilities:Lead and Manage the Customer Service Team: Ensure that the...
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Customer Service Representative
3 days ago
Santa Ana, California, United States AtWork Group Full timeJob Summary: AtWork Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery of materials.Key Responsibilities:Order Management: Utilize ERP systems to create and...
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Customer Service Representative
3 days ago
Santa Ana, California, United States Virtual Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Virtual. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer Inquiry Management: Manage customer inquiries via...
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Customer Service Agent
2 weeks ago
Santa Ana, California, United States Angela Scribe Full timeJob OverviewPosition: Customer Service AgentRole Summary: We are looking for a committed and service-oriented Customer Service Agent to enhance our operations. In this position, you will manage both incoming and outgoing customer communications, delivering outstanding service and addressing a variety of customer inquiries. You will serve as the initial...
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Customer Service Agent
1 week ago
Santa Ana, California, United States Angela Scribe Full timeJob OverviewPosition: Call Center RepresentativeRole Summary: We are in search of a committed and service-focused Call Center Representative to enhance our customer support operations. In this capacity, you will manage both incoming and outgoing customer communications, delivering outstanding service and addressing a variety of inquiries. You will serve as...
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Customer Support Specialist
2 weeks ago
Santa Ana, California, United States Convera Holdings, LLC. Full timeJob OverviewAs a Customer Support Specialist at Convera Holdings, LLC, you will play a crucial role in delivering exceptional service to our clients. Based in our Costa Rica office, your primary responsibility will be to ensure a seamless customer experience from the initial contact through to resolution, addressing any issues that may arise in a timely...
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Customer Service Ambassador
2 days ago
Santa Ana, California, United States Clay Lacy Aviation Full timeJob SummaryClay Lacy Aviation is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesGreet and Assist Clients:...
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Customer Experience Coordinator
5 days ago
Santa Rosa, California, United States Chico's FAS Full timeJob Summary:The Sales Lead is a key member of our retail team, responsible for promoting a customer and product-focused sales culture within our stores. This role requires strong leadership and communication skills, as well as the ability to drive sales and customer engagement.Key Responsibilities:Drive for Results:Establish clear expectations and hold team...
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Customer Retention Specialist
1 week ago
Santa Ana, California, United States LeadAdvisors Full timeAbout the RoleWe are seeking a highly skilled and results-driven Customer Retention Specialist to join our Financial team at LeadAdvisors. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer satisfaction, minimize churn, and ensure long-term client relationships.Key ResponsibilitiesDevelop and...
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Customer Retention Specialist
7 days ago
Santa Ana, California, United States LeadAdvisors Full timeCustomer Retention Specialist We are seeking a proactive and results-driven Customer Retention Specialist to enhance our Financial team. In this position, you will be tasked with overseeing and boosting customer retention for our financial accounts. Your focus will be on crafting and executing strategies aimed at elevating customer satisfaction, reducing...
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Customer Service Department Head
6 days ago
Santa Ana, California, United States Irvinesci Full timeJob Summary:We are seeking a highly experienced and skilled Senior Manager, Customer Service to lead our customer service department at Irvinesci. The ideal candidate will have a strong background in customer service management, with a proven track record of developing and implementing effective customer service strategies.Key Responsibilities:Develop and...