Healthcare Customer Service Representative
2 weeks ago
About Us
At Franciscan Health, we are dedicated to providing exceptional care across our extensive network of facilities. Our mission is to deliver compassionate and comprehensive healthcare services to the communities we serve.
Position Overview
We are seeking an individual who thrives on the opportunity to create positive experiences for patients and their families.
- A friendly and approachable demeanor is essential for this role.
- As the first point of contact, you will be responsible for ensuring that patients feel welcomed and valued.
- We are looking for someone who can efficiently manage inquiries, assist with registration, and provide a warm farewell to our patients.
- Deliver outstanding customer service by welcoming and guiding patients, family members, and visitors.
- Handle incoming calls, addressing questions or directing them to the appropriate personnel.
- Coordinate appointment scheduling and accurately input data into our systems.
- Register patients, ensuring that demographic and insurance details are correctly entered into our electronic medical records.
- Collaborate with clinical teams to facilitate patient flow and keep waiting patients informed.
- Process patient payments and manage account adjustments.
- Reconcile daily transaction records and cash drawers.
- Exceptional customer service abilities.
- Proficient in computer operations.
- Professional communication skills, especially over the phone.
- Ability to engage with individuals in a calm, friendly, and supportive manner.
- Strong listening skills and empathy towards others.
- Meticulous attention to detail.
- Excellent organizational and analytical capabilities.
- Ability to adhere to established guidelines and procedures.
- Capacity to manage multiple tasks in a dynamic environment.
- Commitment to maintaining confidentiality of sensitive information.
Minimal travel expected.
Equal Employment Opportunity
Franciscan Health is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and employees, in accordance with applicable laws.
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