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Event Experience Ambassador

2 months ago


Lexington, Kentucky, United States Oak View Group Full time
{"title": "Event Experience Ambassador", "content": "Overview

As an Event Experience Ambassador with Oak View Group, you will play a vital role in ensuring our guests have an exceptional experience at our events. You will be responsible for welcoming guests, validating tickets, and directing them to their seats in a timely and professional manner.

Responsibilities
  • Validate tickets in a timely and efficient manner.
  • Assist guests as they enter the facility, directing them to their assigned seat or seating area.
  • Monitor perimeter doors to prevent unauthorized access.
  • Provide guests with general information about the event and related services.
  • Monitor aisles to maintain fire code safety regulations.
  • Guide guests to exits and provide instructions in case of an emergency.
  • Act as the first point of contact for guest requests and assistance.
  • Responsible for opening and closing curtains in vomitories as related to the event.
  • Distribute programs and promotional materials as needed.
  • Engage with guests to provide the best overall experience.
Qualifications
  • General knowledge of public assembly operations.
  • High School Diploma or equivalent.
  • Strong interpersonal and problem-solving skills.
  • Ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact.
  • Willingness to work flexible hours, nights, weekends, and holidays.
  • Comfortable working in a fast-paced environment with heights, strobe lights, pyro, haze, and loud noises.
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