Front Desk Supervisor
3 weeks ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.
Key Responsibilities- Guest Service
- Provide exceptional guest service, ensuring that all guests feel welcome and valued.
- Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.
- Hotel Operations
- Supervise and coordinate the activities of the front desk team, ensuring that all tasks are completed efficiently and effectively.
- Monitor and maintain the cleanliness and organization of the front desk area, including the lobby and guest rooms.
- Team Management
- Lead and motivate the front desk team, providing guidance and support to ensure that they are equipped to provide exceptional guest service.
- Conduct regular performance reviews and provide feedback to team members to help them improve their skills and performance.
- Administrative Tasks
- Process guest folios and handle payments, ensuring that all transactions are accurate and secure.
- Manage the front desk schedule, ensuring that adequate staffing levels are maintained at all times.
- Education
- High school graduate or equivalent required; some college preferred.
- Experience
- Minimum one year experience in a similar position, preferably in a hotel or hospitality environment.
- Prior supervisory experience a plus.
- Skills
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and team members.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional guest service and maintaining the highest standards of hotel operations.
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Front Desk Supervisor
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DuBois, Pennsylvania, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising a team of front desk staff.Key ResponsibilitiesGuest Service: Provide...
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DuBois, Pennsylvania, United States Shaner Hotel Group Full timeJob OverviewAvailability for a flexible work schedule, including weekends, holidays, and varied shifts is essential.Possess comprehensive knowledge of hotel amenities, room categories, pricing, availability, and anticipated guest arrivals and departures.Address guest grievances to ensure satisfaction and enhance their experience.Support team members in their...
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