Front Desk Supervisor

3 weeks ago


DuBois, Pennsylvania, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.

Key Responsibilities
  • Guest Service
    • Provide exceptional guest service, ensuring that all guests feel welcome and valued.
    • Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.
  • Hotel Operations
    • Supervise and coordinate the activities of the front desk team, ensuring that all tasks are completed efficiently and effectively.
    • Monitor and maintain the cleanliness and organization of the front desk area, including the lobby and guest rooms.
  • Team Management
    • Lead and motivate the front desk team, providing guidance and support to ensure that they are equipped to provide exceptional guest service.
    • Conduct regular performance reviews and provide feedback to team members to help them improve their skills and performance.
  • Administrative Tasks
    • Process guest folios and handle payments, ensuring that all transactions are accurate and secure.
    • Manage the front desk schedule, ensuring that adequate staffing levels are maintained at all times.
Requirements
  • Education
    • High school graduate or equivalent required; some college preferred.
  • Experience
    • Minimum one year experience in a similar position, preferably in a hotel or hospitality environment.
    • Prior supervisory experience a plus.
  • Skills
    • Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and team members.
    • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional guest service and maintaining the highest standards of hotel operations.


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