Front Desk Manager

3 weeks ago


DuBois, Pennsylvania, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at the DuBois Fairfield Inn & Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of guest satisfaction.

Key Responsibilities
  • Manage the front desk operations, including check-in, check-out, and guest services.
  • Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Monitor and maintain the cleanliness and organization of the front desk area.
  • Process payments and handle cash handling and credit policies.
  • Perform other duties as assigned by management.
Requirements
  • Minimum one year experience in a similar position, with prior supervisory experience a plus.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, management, and colleagues.
  • High school graduate or equivalent, with some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions to provide recommendations to guests.
About Us

Shaner Hotels is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We offer a range of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.

At Shaner Hotels, we are committed to providing exceptional service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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