Hotel Operations Manager

3 weeks ago


DuBois, Pennsylvania, United States Shaner Hotel Group Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Shaner Hotel Group. As an Assistant General Manager, you will play a key role in maintaining proper controls for all hotel operations in accordance with company policies and franchise standards.

Key Responsibilities
  • Leadership and Management
    • Assist the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
    • Develop and implement strategies to improve hotel performance, guest satisfaction, and employee engagement.
  • Financial Management
    • Prepare and manage hotel budgets, forecasts, and financial reports.
    • Monitor and control expenses, revenue, and profitability.
  • Guest Services
    • Ensure exceptional guest experiences through prompt and courteous service.
    • Address guest complaints and concerns in a professional and timely manner.
  • Team Development
    • Recruit, train, and develop a high-performing team of hotel staff.
    • Provide coaching and feedback to improve employee performance and productivity.
Requirements
  • Education and Experience
    • Minimum of one year of management experience in the hospitality industry.
    • High school graduate or equivalent; college degree in hospitality management or business preferred.
  • Skills and Qualifications
    • Excellent leadership, communication, and problem-solving skills.
    • Ability to work effectively in a fast-paced environment.
    • Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
    • Ability to read and interpret documents, including safety rules, operating instructions, and procedure manuals.
About Us

Shaner Hotel Group is a leading hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.



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