Customer Service Representative
6 days ago
Company: Penguin Random House North America
Job Title: Customer Service Representative
About the Role:
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Support Center in Westminster, Maryland. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our sales and operations teams to ensure seamless order fulfillment.
Key Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment
• Provide exceptional customer service to internal and external clients
• Maintain accurate records and reports to track customer interactions and order status
Requirements:
• High school diploma or equivalent required
• 1-2 years of customer service experience preferred
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
How to Apply:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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