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Customer Service Representative

2 months ago

Westminster, Maryland, United States Penguin Random House Full time

About the Role:

Penguin Random House is seeking a dynamic and self-motivated Customer Support and Analytics Representative to join our team in Westminster, Maryland. This position can be office-based or remote, offering flexibility and work-life balance.

Key Responsibilities:

  • Provide exceptional customer service and support to clients and customers.
  • Analyze data and metrics to inform business decisions and drive growth.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Stay up-to-date with industry trends and best practices.

Requirements:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in data analysis tools and software.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.