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Customer Service Representative: Full Time

2 months ago

Westminster, Maryland, United States Penguin Random House Full time

About the Role:

Penguin Random House is seeking a dynamic and self-motivated Customer Service Representative to join our growing Support Center in Maryland. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, sales representatives, and internal stakeholders.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and pricing information, as well as order tracking and problem resolution
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Develop and maintain a strong understanding of our products and services to effectively communicate with customers
  • Meet or exceed performance metrics and goals, including customer satisfaction and first-call resolution rates

Requirements:

  • High School diploma or equivalent; some college preferred
  • 2-3 years prior customer service experience
  • Order fulfillment experience, preferably in a support center environment
  • Excellent organizational and prioritization skills, with the ability to multi-task and work independently
  • PC proficiency, including Microsoft Excel
  • Effective written and oral communication skills
  • Professional, patient, and empathetic phone presence
  • Bilingual or multilingual fluency, with a preference for German, Japanese, Chinese, Spanish, and French

What We Offer:

  • A generous starting wage
  • A casual work environment
  • An excellent benefits package, including 401(k) with company match and paid time off
  • Opportunities for professional growth and development within our customer support center