Customer Success Strategist

2 weeks ago

Madison WI USA, United States Verint Systems Full time
About the Role

We are seeking a highly skilled Sr. Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer value and growth through strategic account planning, customer engagement, and relationship building.

Key Responsibilities
  • Customer Success Planning: Develop and execute customized success plans to meet the unique needs and goals of our customers.
  • Account Management: Build and maintain strong relationships with key decision-makers to ensure customer satisfaction and loyalty.
  • Product Adoption: Collaborate with customers to increase adoption and usage of our solutions, driving business outcomes and growth.
  • Health Score Management: Evaluate customer health scores using tools like Totango and provide actionable insights to drive improvement.
  • Feedback and Advocacy: Collect and share customer feedback to inform product development and drive business growth.
Requirements
  • Experience: Minimum 7-10 years of experience in a customer-facing role focused on customer success.
  • Skills: Proven ability to drive continuous value, strong relationship-building skills, and proficiency in quickly learning and understanding software.
  • Education: Bachelor's degree or equivalent experience.
Preferred Requirements
  • Renewal and Growth Experience: Prior experience in closing renewals and/or professional services opportunities.
  • Success Platform Experience: Experience with Totango or other success platforms.
About Verint Systems

Verint Systems is committed to maintaining a workplace free from discrimination, retaliation, and harassment. We value diversity and inclusion and are an equal opportunity employer.

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer value and growth through strategic account planning, customer engagement, and relationship building.Key ResponsibilitiesCustomer Success Planning:...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer success organization, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve their...

  • Client Success Strategist

    1 month ago

    Madison, Wisconsin, United States dotdigital Full time

    Join the Team at DotdigitalWe are in search of a committed and results-driven Client Success Strategist to enhance our organization. In this pivotal role, your primary objective will be to stimulate revenue expansion and guarantee the prosperity of our esteemed clientele.As a Client Success Strategist, you will oversee post-sales customer initiatives, with...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute...

  • Customer Success Strategist

    2 weeks ago

    Madison, WI , USA, United States Verint Systems Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Verint Systems. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute...

  • Customer Success Strategist

    2 weeks ago

    Baton Rouge, LA , USA, United States Cleo Full time

    About the RoleCleo is a cloud integration technology company focused on delivering business outcomes. As a Customer Success Strategist, you will play a critical role in ensuring that our 4,000+ customers achieve their potential by providing solutions that make it easy to discover and create value through the connections and integration of enterprise...

  • Customer Experience Strategist

    2 days ago

    Miami, FL , USA, United States Slalom Full time

    About the RoleWe are seeking a highly skilled Customer Experience Strategist to join our team at Slalom. As a Customer Experience Strategist, you will play a key role in shaping the strategy behind digital innovation projects, bringing a lens that infuses a mix of customer strategy, business strategy, and experience design.ResponsibilitiesDevelop and manage...

  • Product Marketing Strategist

    5 days ago

    Madison, Wisconsin, United States Quartz Health Solutions Full time

    Product Marketing StrategistQuartz Health Solutions is seeking a highly skilled Product Marketing Strategist to join our marketing team. As a key member of our team, you will be responsible for developing and executing marketing strategies that drive business goals and support our mission of improving health outcomes for all.Key Responsibilities:Build and...

  • Customer Success Manager

    2 weeks ago

    Madison, WI , USA, United States Teradata Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Teradata. As a key member of our Financial Services division, you will be responsible for driving customer success and adoption of our data and analytics solutions.Key ResponsibilitiesAccount Strategy and PlanningDevelop and execute account strategies to drive customer...

  • Implementation Strategist

    3 weeks ago

    Miami, FL , USA, United States Fulfil Full time

    About the RoleFulfil is seeking a highly skilled Implementation Strategist to join our team. As an Implementation Strategist, you will play a critical role in onboarding new customers onto our platform, ensuring a seamless and successful experience.Key ResponsibilitiesOnboarding and Implementation: Work closely with our implementation team to help new and...

  • Consumer Experience Strategist

    2 days ago

    Miami, FL , USA, United States Publicis Groupe Full time

    Job DescriptionPublicis Groupe is a global leader in marketing, communication, and digital business transformation. We are seeking a highly skilled Consumer Experience Strategist to join our team.The ideal candidate will have a strategic mindset with the ability to effectively partner with our clients and internal teams to deliver deeper data-driven...

  • Senior Business Strategist

    1 week ago

    Newton, MA, USA, United States Paytronix Full time

    Job Title: Senior StrategistWe are seeking a highly skilled Senior Strategist to join our team at Paytronix. As a Senior Strategist, you will be responsible for developing and delivering plans for our restaurant clients, working closely with them to understand their specific needs and goals.Key Responsibilities:Onboard new clients and help them successfully...

  • Lead Operations Strategist

    1 month ago

    Madison, Wisconsin, United States Turning Point Full time

    Job OverviewAre you eager to embrace a rewarding opportunity that significantly impacts individuals' lives? We are in search of a Lead Operations Strategist who possesses the enthusiasm, dedication, and relevant expertise to guide a diverse team in delivering safe, effective, and innovative treatment services.This position merges senior-level leadership with...

  • Senior Manager, Retail Media Strategist

    3 weeks ago

    Madison, Wisconsin, United States Spectrum Brands Full time

    Job Title: Senior Manager, Retail Media StrategistJob Summary:The Senior Manager, Retail Media Strategist will lead the development and execution of retail media strategies to drive online revenue growth across various business units and brands. This role will oversee a team of Assistant eCommerce Media Managers and collaborate with cross-functional teams to...

  • Customer Success Manager

    1 week ago

    Madison, Wisconsin, United States Rentable Full time

    Job Title: Manager, Customer SuccessWe're seeking a highly skilled and experienced Manager, Customer Success to join our team at Rentable. As a key member of our customer-facing team, you will play a pivotal role in driving a seamless experience for our customers and the Customer Success team.Key Responsibilities:Coach and develop the Customer Success team...

  • Customer Success Manager

    4 days ago

    Madison, United States OrganOx Full time

    ABOUT ORGANOX: OrganOx has been transforming organ transplantation since 2008, leveraging groundbreaking normothermic machine perfusion technology in our flagship product, the OrganOx metra. This technology helps preserve donor livers for up to 12 hours, in efforts to reduce organ discard rates and facilitate more successful transplants. We are an...