Implementation Strategist

6 days ago


Miami FL USA, United States Fulfil Full time
About the Role

Fulfil is seeking a highly skilled Implementation Strategist to join our team. As an Implementation Strategist, you will play a critical role in onboarding new customers onto our platform, ensuring a seamless and successful experience.

Key Responsibilities
  • Onboarding and Implementation: Work closely with our implementation team to help new and existing customers adopt our product suite.
  • Project Management: Drive implementation planning, execution, and optimization support to ensure timely delivery of each step of the onboarding process.
  • Business Process Mapping: Conduct business process mapping and requirements gathering sessions with new and existing customers to determine configuration requirements.
  • Documentation and Support: Prepare business requirements and technical scoping documents derived from customer meetings towards a successful launch, and provide ongoing post-implementation support to optimize user adoption onto Fulfil.
  • Troubleshooting and Issue Resolution: Troubleshoot issues that arise during configuration sessions and dry runs, and collaborate cross-functionally to ensure timeliness of each client deliverable.
  • Stakeholder Management: Project manage across all stakeholders (internally and externally) in order to ensure on-time delivery and exceed merchant expectations.
Requirements
  • Experience: 2+ years of experience in a customer-facing implementation or project management role at a SaaS company.
  • Technical Skills: Strong attention to detail with proficiency in MS Excel and spreadsheet automation, and previous experience in one or more of the following: Netsuite, SAP, JDA, MS Dynamics or other ERP/Supply Chain Management software.
  • Soft Skills: Strong project management and cross-functional collaboration skills, with a candid ability to carefully manage customer stakeholders at different levels within an organization, in order to gain alignment and move projects forward.
  • Personal Qualities: A proactive mindset capable of creating a long-term vision, with a monthly/weekly plan and shipping velocity in days, and the ability to instill a deep sense of confidence in your clients to alleviate any worry they might develop when transitioning from an old, outdated (but familiar) system to a new service.
About Fulfil

Fulfil is a technology company that enables high-growth, high-volume merchants to simplify operations and scale for growth. With the rise in omnichannel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified in order to deliver amazing retail experiences. We believe merchants should love their operations platform, and we work hard to make that happen every single day.



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