Technical Support Analyst
1 week ago
Company Overview
Established in 1995, RAM Mounts has been a leader in providing top-notch RAM Mounting Systems to various demanding industries. Our products are trusted by motorcyclists, delivery personnel, farmers, and extreme sports enthusiasts, offering reliable mounting solutions designed for high-vibration environments. Proudly manufactured in Seattle, we stand behind our products with a lifetime warranty on most items.
Position Summary
RAM Mounts is in search of a proficient and committed IT Support Technician to enhance our IT department. The ideal candidate will be tasked with delivering technical assistance to users, ensuring optimal performance of desktop and laptop systems, and troubleshooting any technical challenges that may occur. This position demands exceptional problem-solving capabilities, effective communication skills, and a strong focus on customer service.
Key Responsibilities
- Technical Assistance: Deliver prompt and effective technical support to users for hardware, software, and network-related inquiries.
- Troubleshooting: Identify and resolve technical problems associated with desktop and laptop computers, printers, mobile devices, and additional peripherals.
- Collaboration: Collaborate with fellow IT team members and other departments to tackle technical challenges and enhance overall IT service quality.
- Installation and Configuration: Set up, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- User Support: Guide users in software installation, configuration, and troubleshooting. Provide insights on software usage and best practices.
- System Maintenance: Conduct regular maintenance on computer systems and networks, including software updates, patches, and backups.
- Documentation: Keep detailed records of all support requests, troubleshooting actions, and resolutions in the ticketing system.
- Asset Management: Monitor IT assets, including hardware and software inventory, ensuring proper management and upkeep.
Technical Proficiencies
- Expertise in Windows operating systems.
- Intermediate knowledge of desktop support functions and troubleshooting.
- Familiarity with Microsoft Office 365 and other standard software applications.
- Experience with remote desktop tools and helpdesk ticketing systems.
- Understanding of Active Directory and Group Policy.
- Experience in running network cables, installing wall jacks, and setting up switches/routers.
- Proficient in diagnosing, repairing, and upgrading user hardware.
- CompTIA A+ Certification.
Interpersonal Skills
- Outstanding problem-solving and analytical abilities.
- Strong customer service focus and communication skills.
- Capability to prioritize tasks and manage time effectively.
- Able to work independently as well as collaboratively within a team.
- Excellent organizational skills and attention to detail.
Education and Qualifications
- High school diploma is mandatory.
- A degree from a 2 or 4-year accredited institution is preferred.
- Ability to lift and transport computer equipment as necessary.
- May require occasional after-hours or weekend work for maintenance or emergencies.
- A valid driver's license with a clean driving record and reliable transportation is essential.
Compensation: $34.00 per hour
Benefits:
- Employer-sponsored Medical, Dental, Vision, and Life Insurance.
- Two weeks of paid time off (up to three weeks with tenure) along with seven paid holidays.
- 401k plan with up to 4% employer matching.
- Additional paid parental leave beyond state and federal requirements.
- Quarterly catered lunch events for all staff.
- Discounts on RAM Mounts products.
Position Status: Full Time
Please note that a drug screening will be required.
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