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Technical Support Specialist

2 months ago

Seattle, Washington, United States Prosum Full time

POSITION OVERVIEW

A Help Desk Analyst plays a crucial role in addressing the daily IT support requirements of the organization. This position is dedicated to providing assistance to internal clients and end users regarding hardware and software issues.

KEY RESPONSIBILITIES

  • Provide support to internal clients and end users
  • Execute daily maintenance and operational tasks
  • Diagnose and resolve issues related to desktop application software and specific data center hardware or software
  • Collaborate with end users, IT personnel, and vendors to conduct root cause analysis and resolve application, process, or hardware issues promptly
  • Ensure cleanliness and organization of storage areas and workspaces
  • Facilitate the onboarding and offboarding of employees while managing license accounts
  • Maintain comprehensive documentation and inventory of all managed environments
  • Oversee Asset Management responsibilities

LEADERSHIP ATTRIBUTES

N/A

REQUIREMENTS

Essential:

A bachelor's degree in Computer Science, Business Systems, or a related field is preferred. Alternatively, an equivalent combination of education, experience, and training that provides the necessary knowledge, skills, and abilities is acceptable.

A minimum of two years of experience in a similar capacity.

Proficiency in the Microsoft technology stack, including O365 and MS Teams.

Basic understanding of network components and topologies.

General knowledge of Windows Server.

Capability to manage assigned projects effectively.

Flexibility to adapt to evolving business needs and assignments.

Strong written and verbal communication skills in English.

Desirable:

ITIL v4 certification is advantageous.

A+ certification is beneficial.