Customer Service Supervisor

6 days ago


Kansas City, Missouri, United States Euston Hardware Full time
About Euston Hardware

Euston Hardware is a locally owned and operated store that values excellent customer service. We are committed to building strong relationships with our community and providing a positive shopping experience.

Job Summary

The Store Operations Manager will oversee the day-to-day operations of the store, including maximizing sales, minimizing expenses, and optimizing merchandising. This role requires strong leadership skills, excellent communication abilities, and a passion for providing outstanding customer service.

Responsibilities
  • Model excellent customer service by helping customers when necessary.
  • Oversee daily opening and closing of the store.
  • Supervisory tasks include interviewing, hiring, training, appraising performance, disciplining employees, and planning weekly schedules.
  • Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
  • Immediately respond to customer complaints and resolve them as best as possible.
  • Maintain inventory at appropriate levels and direct cycle counts.
  • Coordinates sales promotions, marketing, and special events.
  • Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
  • Ensures the sales floor stays clean and orderly.
  • Participates in the weekly ordering of merchandise and oversees deliveries and restocking.
  • Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
  • Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.
Requirements
  • Outstanding customer service skills and a professional attitude.
  • Excellent communication skills, both written and verbal.
  • Committed to continually learning and pursuing training and development opportunities.
  • Project management skills, including the ability to coordinate special projects and finish on time and within budget.
  • Ability to supervise other employees and understand the fundamentals of leadership.
  • Strong knowledge of the products contained in the store.
  • Motivated, organized, self-starter who is able to think independently and solve problems.
  • Understanding of store operations, including finances, inventory control, and pricing strategy.
  • Strong math, reading, writing, and communication skills.
  • Knowledge of effective sales methods and techniques.
  • Understand how to efficiently operate the stores point-of-sale system. Knowledge of MS Word and PowerPoint.
  • Able to work a flexible schedule, including weekends and holidays.
Estimated Salary Range

$65,000 - $85,000 per year, depending on experience.

Benefits

We offer a comprehensive benefits package, including:

  • 401(k) plan
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Employee discounts


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