AV Infrastructure Technician
6 days ago
We are seeking a highly skilled Audiovisual Systems Specialist to join our team at Promega. As a key member of our facilities team, you will play a critical role in maintaining a cutting-edge AV and connectivity infrastructure across our campus.
Key Responsibilities- Research, evaluate, and implement corporate AV systems to support business requirements.
- Develop specialized expertise and serve as the subject matter expert for AV systems, advising management on needs, objectives, and capabilities.
- Assist in large-scale and complex AV deployment projects, advising on infrastructure design and system integrations.
- Manage relationships with AV equipment and software vendors, contractors, end users, and building stakeholders.
- Setup, test, and commission AV equipment, coordinating and scheduling required preventative maintenance.
- Administer and provide support for AV hardware and software platforms, including configuration, asset management, and knowledgebase documentation.
- Advanced troubleshooting and customer service skills, including the ability to listen, interpret, and explain computer and AV-related concepts in non-technical terms.
- Thoroughly log software and equipment issues, record status, and close out tickets when problems are resolved.
- Demonstrate inclusion through words and actions, and be accountable for a safe workspace, acting with kindness, curiosity, and respect for others.
- Embracing and being open to incorporating Promega's 6 Emotional & Social Intelligence (ESI) core principles in daily work.
- Understand and comply with ethical, legal, and regulatory requirements applicable to our business.
- Associate's degree in Audiovisual Technology or 3+ years of relevant experience in AV integrations and project implementation.
- Excellent verbal and written communication with a professional demeanor, effectively communicating technical information to non-technical and technical audiences.
- Quickly assimilate complex and critical technical problems, troubleshoot, and prioritize effectively, develop appropriate resolution strategies, and communicate with management.
- Possess strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction.
- Ability to look ahead to the next project and understand future needs of a company in a high-growth environment, with the ability to be detail-oriented.
- Willingness to travel both domestically and internationally as required.
- Experience with scripting and automation (i.e., PowerShell).
- Familiarity with basic networking concepts, network protocols, switching and routing, firewalls and security, Wi-Fi technology, collaboration platforms (i.e., MS Teams, Zoom, Go To Meeting, etc.), and simple network troubleshooting.
- Must possess a valid driver's license with the ability to drive a motor vehicle.
- Ability to transport hardware items between buildings.
- Ability to remain stationary for several hours at a time at a computer.
- Ability to move up to 50 lbs. occasionally.
Promega values diversity and strives to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.
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