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Office Service Representative

2 months ago

St Louis, Missouri, United States Canon Business Process Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Service Representative to join our team. As a key member of our mailroom and administrative team, you will be responsible for ensuring the smooth operation of our mail and package handling processes.

Key Responsibilities
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines
  • Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy and completeness
  • Organize and distribute supplies to client employees as detailed in job requests
  • Verify and log orders upon delivery
  • Monitor inventory of copy supplies, stock paper, and toner and keep supply area neat
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on small to medium photocopy jobs
  • Check all copies produced for quality and accuracy
  • Produce bound copies of work when requested
  • Deliver and pick up copy jobs
  • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings
  • Operate facsimile machines; send and receive facsimiles
  • Keep complete and accurate logs of incoming and outgoing facsimiles
  • Where appropriate, input facsimile data into computer for client charge back
  • Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
  • Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
  • Perform other administrative duties from inserting, copying, and photocopying to faxing as needed
Requirements
  • High school diploma or equivalent
  • 0-1 year experience working in a mailroom or professional office environment
  • Some knowledge of metering, weighting, logging, and other shipping procedures preferred
  • Some computer skills preferred
  • Ability to perform routine functions of most of the various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding, etc.)
  • Excellent customer service, professional attitude, and appearance are a must
  • Ability to work overtime and meet deadlines
What We Offer
  • Competitive pay and benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.