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Financial Services Representative

1 month ago

St Louis, Missouri, United States Lac Courte Oreilles Financial Services Full time
Job Title: Financial Services Representative

At Lac Courte Oreilles Financial Services, we are seeking a highly skilled Financial Services Representative to join our team. As a key member of our team, you will be responsible for managing the collection of payments on short-term loans, minimizing past due loan collections, and providing exceptional customer service.

Key Responsibilities:
  • Assist in the overall ACS process in the Call Center
  • Provide superior customer service and follow established procedures
  • Ensure monthly monetary collection goals are achieved
  • Ensure compliance with all applicable laws governing collections
  • Address and resolve customer complaints prior to escalating to Team Lead and/or management
  • Negotiate resolutions on delinquent accounts
  • Handle all inbound and outbound customer calls
Requirements:
  • High School Diploma or GED
  • Some college (preferred)
  • 2+ Years of collections, customer service, or loan processing experience (preferred)
Preferred Skills:
  • Active Listening
  • Integrity
  • Product Quantity
  • Demonstrate Professionalism
  • Negotiation
  • Writing
  • Speaking
  • Critical Thinking
  • Reading Comprehension
  • Social Perceptiveness
Work Environment:
  • Must be able to stand and work for long periods of time, talking and hearing constantly
  • Typing and data entry in screens daily
  • Sit in front of computer monitor(s) daily
  • Occasionally lift up to 5 lbs.
  • Noise Level: moderate noise level daily in an office atmosphere

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