Business Development Center Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Business Development Center Agent to join our team at Adventure Subaru. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and driving business growth.
Key Responsibilities- Provide outstanding customer service and problem-solving skills to ensure customer satisfaction
- Create and maintain business relationships with current and potential customers to drive business growth
- Answer high volumes of incoming calls in a friendly and courteous manner
- Prioritize customer needs to ensure highest degree of customer satisfaction
- Accurately enter new customer information into the system and verify existing customer information
- Schedule service appointments accurately and efficiently
- Contact customers by phone, email, and text to follow up on service appointments
- Check email and chats frequently and respond to inquiries immediately
- Maintain positive relationships with teammates, advisors, technicians, and management
- Make outbound calls to generate service appointments
- Troubleshoot problems and provide information on status of repairs
- Log all customer comments and communicate customer concerns with teammates and BDC Team Leader
- Adhere to company policies and procedures
- At least one previous role-based customer service experience
- Excellent teamwork and collaborative attitude
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver's license
- Paid vacation after 90 days
- Health insurance
- Vision and dental insurance
- Employee discounts on sales and service
- Paid training
- Community involvement
- Company book club
- Birthday lunch and Saturday lunches provided
- Quarterly dealership luncheons
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Business Development Center Representative
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Fayetteville, North Carolina, United States Adventure Subaru Full timeJob OverviewAt Adventure Subaru, we're committed to providing exceptional customer experiences and building strong relationships with our community. As a Business Development Center Representative, you'll play a vital role in driving business growth and delivering outstanding service to our customers.Key ResponsibilitiesProvide exceptional customer service,...
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Business Development Center Representative
3 weeks ago
Fayetteville, North Carolina, United States Adventure Subaru Full timeJob OverviewAt Adventure Subaru, we're committed to providing exceptional customer experiences. As a Business Development Center Representative, you'll play a vital role in driving business growth and exceeding customer expectations.Key ResponsibilitiesProvide top-notch customer service, resolving issues and answering questions with a genuine and courteous...
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Business Development Center Representative
3 weeks ago
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