Academic Counselor II
5 days ago
We are seeking a highly motivated and experienced Academic Counselor II to join our team at South University. As a key member of our student services department, you will play a critical role in providing academic support and guidance to our students, helping them achieve their academic and career goals.
Key Responsibilities- Provide individualized academic advising to students, helping them develop academic plans and goals.
- Drive student persistence and success through effective course scheduling, monitoring degree progress, and providing timely support.
- Maintain direct contact with students via phone, email, and other communication channels, responding to their inquiries and concerns in a timely and professional manner.
- Monitor student attendance, grades, and academic progress, developing success plans for at-risk students and collaborating with faculty and university support services as needed.
- Facilitate new student acclimation to the academic environment, providing an overview of the online or campus classroom and reviewing graduation progression options.
- Assist students reentering the university after being withdrawn or dismissed, monitoring their progress and providing proactive advising and interventions as needed.
- Bachelor's degree in a related field required; Master's degree preferred.
- 3-5 years of academic advising or counseling experience.
- Strong customer service skills, with excellent written and verbal communication skills.
- Ability to work effectively with a variety of personalities, both within the university and with the public.
- Strong organizational and problem-resolution skills, with the ability to communicate effectively as a member of a team.
The Academic Counselor II will work in a dynamic and goal-oriented environment, requiring the ability to multitask and work effectively with a variety of personalities. The position requires a caring and self-directed nature, with a desire and ability to study, practice, and obtain additional knowledge and skills on an ongoing basis to remain well-versed in financial aid program offerings, policies, and procedures.
South University is an equal opportunity employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures, and perspectives can thrive.
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