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Patient Experience Coordinator

2 months ago

Conyers, Georgia, United States Aylo Health Full time
Job Summary

Aylo Health is seeking a highly skilled and compassionate Patient Advocate to join our team. As a Patient Advocate, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Facilitate a Positive Patient Experience: Greet patients in a friendly and professional manner, ensuring a smooth and efficient registration process.
  • Provide Exceptional Customer Service: Engage with patients to understand their needs and concerns, providing timely updates and resolving issues in a courteous and professional manner.
  • Manage Patient Accounts: Maintain accurate and up-to-date patient records, including personal and financial information.
  • Coordinate Scheduling and Communication: Schedule patient appointments, notify providers of patient arrivals, and review service delivery compared to schedule.
  • Perform Administrative Tasks: Assist with day-to-day administrative functions, including data entry, copying, filing, and answering phones.
Requirements
  • Education: High School graduate or equivalent required, Medical Receptionist Certificate a plus.
  • Experience: 1-3 years of medical office receptionist experience, Medical Receptionist Certificate a plus.
  • Skills: Exceptional verbal communication and customer service skills, regular and reliable attendance, computer literate with entry-level working knowledge.
Benefits
  • Medical, Dental, and Vision Insurance
  • Childcare Assistance
  • 401K with Company Match
  • STD, LTD, Life Insurance
  • Paid Time Off and Paid Holidays