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Senior Patient Relations Coordinator
2 months ago
Overview
This role is dedicated to overseeing patient relations activities and enhancing all aspects of patient experience to foster and sustain positive relationships with patients, their families, and key stakeholders. The position encompasses the entire patient journey, starting from identifying patient needs to managing data, implementing programs, and recognizing achievements.
Compensation & Benefits:
- Salary: $31.32 to $48.94 per hour, depending on experience and education
- Benefits: includes medical, vision, dental, and a 401k plan with employer matching
- Educational Support: Tuition Assistance and Student Loan Forgiveness programs
- Additional Perks: Onsite fitness center, wellness initiatives, discount programs, and childcare services
- Available Shifts: Day shifts, Exempt status
About Foundation Health Partners
Foundation Health Partners operates as a non-profit entity, committed to serving the community. As an accredited facility with 152 licensed beds, it stands as the primary referral center for the region. The organization prides itself on a favorable patient-to-nurse ratio and a culture that promotes shared leadership. Beyond the clinical excellence, the location offers a unique lifestyle that combines small-town charm with breathtaking natural beauty and a plethora of recreational opportunities.
Living in the Community:
As one of the largest cities in the region, this community offers a distinctive mix of urban amenities, stunning landscapes, and ample open spaces, making it a truly special place to reside. With a rich heritage and diverse population, it is affectionately known as the Golden Heart City, a name that reflects its welcoming spirit.
- No state income tax and no sales tax.
- Second largest city in the region with approximately 100,000 residents.
- Educational Hub – home to a major university and community college.
- Military Presence – close to significant military installations.
- Robust educational system with numerous schools and youth sports programs.
Seasonal Activities:
Summer offers opportunities for hiking, fishing, camping, and various community events, while winter brings activities such as skiing, snowmobiling, and enjoying the northern lights.
Key Responsibilities
- Collaborates with leadership and medical staff to cultivate a positive organizational culture, ensuring that every employee contributes to an exceptional patient experience. Promotes continuous quality improvement through a patient-centered approach.
- Encourages teamwork within the organization to drive initiatives for process enhancement and cultural transformation, advocating for service excellence.
- Identifies potential issues, conflicts, and complaints proactively. Leads investigations into grievances and manages the resolution process across various departments to mitigate risks.
- Oversees daily operations of the Patient Relations function, including evaluating patient experiences, mediating concerns, and enhancing the organization's reputation through effective communication.
- Maintains a database to track trends and opportunities for improvement, making recommendations based on comprehensive data analysis.
- Prepares reports and presentations for internal leadership, ensuring consistency in policies and processes across the organization.
Qualifications
- A Bachelor's Degree in a relevant field and a minimum of five years of progressive experience in patient relations or customer service management within a healthcare setting.
- Exceptional communication skills, both oral and written, with the ability to interact effectively with diverse individuals.
- Proficient in problem-solving and maintaining professionalism in challenging situations, with a strong commitment to customer service and continuous improvement.
Preferred Qualifications
- Experience in an acute-care hospital or clinical environment is preferred.
- Additional relevant education and experience are advantageous.
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