Patient Experience Manager
1 month ago
We are seeking a highly skilled Patient Experience Specialist Senior to join our team at Foundation Health Services. This is a unique opportunity to make a meaningful impact on the patient experience and contribute to the success of our organization.
Key Responsibilities- Develop and implement strategies to improve patient satisfaction and experience across the organization.
- Collaborate with healthcare teams to identify and address patient concerns and complaints.
- Provide education and training to staff on patient experience and customer service best practices.
- Conduct regular patient satisfaction surveys and analyze results to inform quality improvement initiatives.
- Develop and maintain relationships with patients, families, and community partners to ensure a positive patient experience.
- Bachelor's degree in a relevant field and a minimum of five years of experience in patient relations or customer service management.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving and analytical skills, with the ability to identify and address patient concerns and complaints.
- Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
- Previous acute-care hospital or clinical experience.
- Additional related education and/or experience.
Foundation Health Services is a non-profit organization dedicated to providing high-quality healthcare services to our community. We are committed to delivering exceptional patient care and experience, and we are seeking a talented and dedicated individual to join our team.
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Patient Experience Manager
3 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled Patient Experience Specialist Senior to join our team at Foundation Health Services. As a key member of our organization, you will play a vital role in ensuring that every patient receives exceptional care and service.Key ResponsibilitiesDevelop and implement strategies to improve patient satisfaction and...
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Patient Experience Liaison
1 week ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeJob SummaryWe are seeking a highly skilled Patient Experience Liaison to join our team at Foundation Health Services. This role is responsible for managing patient relations functions and supporting service excellence initiatives across our facilities.Key ResponsibilitiesManage daily activities of the Patient Relations function, including formal complaint...
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Patient Experience Specialist
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled Patient Experience Specialist to join our team at Foundation Health Services. As a key member of our patient relations team, you will play a critical role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesManage the daily activities of the Patient Relations function, including...
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Patient Experience Specialist Senior
1 week ago
Fairbanks, Alaska, United States Foundation Health Partners Full timeAbout the RoleThis position is responsible for managing patient relations functions and supporting all patient experience functions to build and maintain mutually beneficial relationships with patients, their families, and key constituencies. The ideal candidate will have a thorough working knowledge of principles and practices of patient relations and/or...
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Patient Experience Specialist Senior
1 month ago
Fairbanks, Alaska, United States Foundation Health Partners Full timeAbout the RoleThis position is responsible for managing patient relations functions and supporting all patient experience functions to build and maintain mutually beneficial relationships with patients, their families, and key constituencies.Key ResponsibilitiesWorks in partnership with FHP leadership and the medical staff to create a positive culture across...
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Lead Clinic Greeter
4 days ago
Fairbanks, Alaska, United States Tanana Chiefs Conference Full timeJob TitleLead Clinic Greeter - Patient Experience AmbassadorJob SummaryThe Lead Clinic Greeter is responsible for creating a welcoming atmosphere for patients and visitors at the Chief Andrew Isaac Health Center. This role involves assisting patients and visitors in finding their way around the facility, coordinating transportation, and acting as a liaison...
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Patient Care Coordinator
3 days ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Foundation Health Services. As a key member of our healthcare team, you will play a vital role in coordinating patient care and ensuring seamless transitions throughout the care continuum.Key ResponsibilitiesCollaborate with healthcare professionals to develop and implement...
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Patient Care Coordinator
2 months ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled Patient Care Coordinator to join our team at Foundation Health Services. As a key member of our healthcare team, you will play a vital role in coordinating patient care and ensuring that our patients receive the highest level of service.Key ResponsibilitiesCollaborate with Healthcare Team: Work closely with our...
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Patient Services Representative
1 week ago
Fairbanks, Alaska, United States Interior Community Health Center Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Interior Community Health Center. The successful candidate will be responsible for performing registration duties, including patient check-in and check-out, payment posting and collection, and other related tasks.Key...
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Patient Care Coordinator
4 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Fairbanks Memorial Hospital. As a Patient Care Coordinator, you will play a vital role in providing comprehensive care coordination and supporting a holistic and coordinated approach across the continuum of care.ResponsibilitiesCollaborate with members of the healthcare team...
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Patient Services Supervisor
4 weeks ago
Fairbanks, Alaska, United States Interior Community Health Center Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Services Supervisor to join our team at the Interior Community Health Center. The successful candidate will be responsible for overseeing the day-to-day activities, work production, and flow of patient registration and scheduling, including obtaining insurance information, Schedule of...
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Patient Registration Specialist
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Registration Specialist to join our team at Foundation Health Services. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and financial processes.Key ResponsibilitiesRegistration and Verification: Verify patient insurance...
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Patient Care Coordinator
4 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Foundation Health Services. As a Patient Care Coordinator, you will play a vital role in ensuring the seamless coordination of patient care, from initial intake to ongoing support and follow-up. Your primary responsibility will be to provide...
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Patient Care Coordinator
3 days ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Care Coordinator to join our team at Foundation Health Services. This role is responsible for providing comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care.The ideal candidate will have excellent organizational skills and clinical knowledge regarding...
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Patient Care Coordinator Specialist
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleThis position is responsible for providing personalized coordination, clarification, and communication of all administrative aspects of care, including patient needs assessments, insurance and authorization verification, registration, maintaining and handling of documentation, and scheduling of appointments. The Patient Care Coordinator will...
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Patient Care Coordinator
2 weeks ago
Fairbanks, Alaska, United States FOUNDATION HEALTH SERVICES Full timeAbout the RoleWe are seeking a skilled Patient Navigator to join our Outpatient Radiation Oncology team at Fairbanks Memorial Hospital. As a Patient Navigator, you will play a vital role in providing comprehensive care coordination and supporting a holistic and coordinated approach across the continuum of care.Key ResponsibilitiesCollaborate with the...
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Customer Experience Representative
1 week ago
Fairbanks, Alaska, United States Enterprise Mobility Inc Full timeJob SummaryWe are seeking a highly skilled Customer Experience Representative to join our team at Enterprise Mobility Inc. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key Responsibilities:Meet and greet customers in a professional and friendly...
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Customer Experience Associate
2 weeks ago
Fairbanks, Alaska, United States Enterprise Mobility Inc Full timeCustomer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience from initial contact to rental return.Key Responsibilities:Meet and...
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Customer Experience Representative
2 weeks ago
Fairbanks, Alaska, United States Enterprise Mobility Inc Full timeCustomer Experience RepresentativeEnterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from start to finish.Key Responsibilities:Meet and greet customers in a...
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Customer Experience Representative
4 days ago
Fairbanks, Alaska, United States Enterprise Holdings Full timeJob SummaryEnterprise Holdings is seeking a Customer Experience Representative to provide exceptional service to our customers. As a key member of our team, you will be responsible for ensuring a positive experience for all customers by providing superior, friendly, and efficient transactions and services.Key ResponsibilitiesMeet and greet customers in a...