Staff Services Analyst
2 months ago
Job Summary
The Department of Housing & Community Development is seeking a highly skilled Staff Services Analyst to join our team in the El Cajon District Office. As a Staff Services Analyst, you will be responsible for providing full-service support to the public, business customers, and industry for mobilehome titling and registration, as well as other related functions administered by the department.
Key Responsibilities
- Provide exceptional customer service to the public, business customers, and industry, ensuring timely and accurate processing of mobilehome titling and registration requests.
- Interpret complex statutes, regulations, and procedures to provide simple instructions to the public, ensuring compliance with departmental policies and procedures.
- Assist dissatisfied customers, resolving situations in a professional and courteous manner, and escalating issues to supervisors as needed.
- Work collaboratively with other departments and stakeholders to ensure seamless processing of mobilehome titling and registration requests.
- Stay up-to-date with changes in laws, regulations, and procedures, ensuring compliance and accuracy in processing mobilehome titling and registration requests.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Minimum 2 years of experience in a customer service or administrative role, preferably in a government agency or related field.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret complex information and provide clear instructions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Benefits
- Competitive salary and benefits package, including health, dental, and vision insurance.
- Opportunities for professional growth and development, including training and education programs.
- Collaborative and dynamic work environment, with a team of dedicated professionals.
- Flexible work arrangements, including telework options and flexible hours.
How to Apply
To be considered for this exciting opportunity, please submit your application, including a cover letter and resume, to the Department of Housing & Community Development. We look forward to hearing from you
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