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Senior Admissions Counselor

2 months ago

San Jose, California, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and experienced Senior Admissions Advisor to join our team at InsideHigherEd. As a key member of our admissions team, you will play a critical role in assisting prospective students through the enrollment process, from initial inquiry to the first week of classes.

Key Responsibilities
  • Manage a database of prospective students, converting a budgeted percentage to enrolled students who persist to graduation.
  • Conduct in-person and online interviews to explore academic programs and admission requirements.
  • Assess potential students for ability to meet admission requirements and succeed through graduation.
  • Maintain full knowledge of our academic programs, features, and benefits.
  • Assist students in selecting the program that best fits their needs and aspirations.
  • Liaise with other departments to ensure a seamless student enrollment experience.
  • Include department directors and financial aid in the admissions interview, as appropriate.
  • Ensure our policies and procedures are followed.
  • Maintain enrollment management records and complete all standard reports.
  • Protect Personally Identifiable Information (PII) per University policy.
  • Track and adjust daily activities to ensure goals are met.
  • Use the CRM to track conversion metrics, daily, and weekly activities.
  • Work with the Director of Admissions to continually improve outcomes.
Requirements
  • Bachelor's degree, and/or a combination of equivalent education and experience.
  • Three or more years of experience in higher education admissions and/or sales.
  • Self-motivated.
  • Student-focused.
  • Ability to multi-task and manage time effectively.
  • Exceptional written and verbal communication skills.
  • Track record of exceeding individual and team goals.
  • Effective computer, telephone, and text communication skills.
  • Ability to collect and analyze data information.
  • Ability to work in a fast-paced, highly accountable workplace.
Working Conditions

This role requires a quiet, private workspace and may involve occasional evening and weekend work. The employee is required to sit for long periods of time; use hands and reach with hands and arms for activities such as keyboarding.

Benefits
  • Paid Time Off (includes individual PTO plus 10 holidays and paid winter break).
  • Medical, Dental, and Vision insurance.
  • Basic Life & AD&D.
  • 401k (employee contribution only).
  • Short- & Long-Term Disability.
  • Tuition Remission Benefit.
  • Other Voluntary Benefits Offered.