Payroll Support Representative

3 days ago


Phoenix, Arizona, United States Paychex Full time
Job Summary

At Paychex, we're passionate about delivering exceptional service to our clients. As a Payroll Support Representative, you'll play a vital role in ensuring that our clients receive personalized support and expert guidance on our payroll solutions.

Key Responsibilities:
• Deliver high-quality service to Paychex clients via various channels
• Follow up on outstanding items to ensure completion in accordance with Service Level Agreements
• Develop and maintain an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures
• Identify opportunities for process improvement and collaborate with leaders to implement changes
• Demonstrate intermediate skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
• Document all interactions
• Serve as a mentor for less experienced teammates
• Perform data input with strong prioritization and organization

Benefits
At Paychex, we offer a comprehensive benefits package, including a competitive salary, paid time off, health insurance, and retirement savings plans. We also provide ongoing training and development opportunities to help you grow professionally and personally.

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