Frontline Customer Support Specialist

3 weeks ago


SaintSaturninlèsAvignon, Provence-Alpes-Côte d'Azur, United States 3form Full time
About the Job:
This Frontline Customer Support Specialist position is available at 3form, a company that values its employees and offers a casual yet professional work environment. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team setting. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive the best possible service. The position involves answering incoming calls, responding to customer inquiries via email and chat, and assisting with coverage of the front desk. In addition, you will work closely with Project Coordinators and Project Managers to resolve customer inquiries in one call. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities:
  1. Making outbound calls to customers with order shipment updates.
  2. Reporting to work on time and adhering to scheduled shifts, including scheduled lunch breaks.

Education and Experience:
  • A high school diploma or general education degree (GED) is required.
  • Some college experience along with 2-3 years of experience with inbound and/or face-to-face customer service experience is preferred.

Estimated Salary:$42,000 - $62,000 per year, depending on experience.

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