Frontline Support Specialist
3 weeks ago
Job Description:
ELITE DISTRIBUTING INCORPORATED is seeking a motivated and customer-centric professional to fill the role of Customer Service Representative. As a valued member of our team, you will be responsible for delivering exceptional customer experiences through prompt responses, efficient issue resolution, and proactive communication.
Key Responsibilities:
- Handling customer inquiries with professionalism and expertise
- Resolving customer complaints in a fair and timely manner
- Managing orders, forms, applications, and requests with accuracy
- Documenting customer interactions, transactions, comments, and complaints accurately
- Collaborating with colleagues to ensure seamless customer service delivery
Requirements:
- Demonstrated experience in customer-facing roles or similar positions
- Excellent phone communication skills and active listening
- Superior communication and presentation skills
- Ability to work independently, prioritize tasks, and manage time effectively
- High school diploma or equivalent; bachelor's degree preferred
- Proficiency in English language
Compensation Package:
We offer a competitive annual salary range of $48,000 - $60,000, commensurate with qualifications and experience.
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