Customer Service Professional
3 weeks ago
We are seeking a highly skilled Customer Service Professional to join our team at ELITE DISTRIBUTING INCORPORATED. This role involves handling customer inquiries, resolving issues, and maintaining exceptional customer satisfaction levels.
Key Responsibilities
- Respond promptly to customer inquiries with knowledgeable expertise.
- Acknowledge and resolve customer complaints in a timely and professional manner.
- Process orders, forms, applications, and requests efficiently.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate effectively with colleagues as necessary to ensure seamless customer support.
- Provide constructive feedback on the efficiency of the customer service process.
- Prioritize customer satisfaction and deliver exceptional customer support.
Requirements
- Demonstrated experience in customer support or client service roles.
- Excellent phone contact handling skills and active listening abilities.
- Superior communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma or equivalent; college degree preferred.
- Fluent in English.
Estimated Salary Range:
$45,000 - $60,000 per annum based on qualifications and experience.
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