Customer Service Representative
1 week ago
Job Title: Customer Service II - Bilingual
Location: Remote
Pay Range: $20-$23/hr on W2
Job Summary:
We are seeking a highly skilled Customer Service II - Bilingual to join our team at Manpower Group Inc. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent communication and problem-solving skills to resolve customer inquiries and issues.
Key Responsibilities:
- Provide timely and effective customer service to clients via phone, email, and chat
- Utilize a database to retrieve customer or company information
- Learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information
- Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality
- Organize and handle calls with speed and accuracy
- Work with complex computer applications and resource materials
- Use multiple operating environments (Windows, DOS, Mainframe)
- Required to have skills in the following PC software products, Lotus Notes, Excel, MS Word
Requirements:
- Fluent in French and English (verbal and writing)
- 3-5 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong organizational and time management skills
About Manpower Group Inc.:
ManpowerGroup is a global leader in the workforce solutions industry, providing innovative solutions for hundreds of thousands of organizations every year. We develop and manage the talent that enables our clients to win, while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
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