Help Desk Technician 4-ITG Specialist
3 weeks ago
Help Desk Technician 4-ITG
Job DescriptionTelos Corporation is seeking a highly skilled Help Desk Technician 4-ITG to join our customer support team in a Department of Defense (DoD) environment. As a Help Desk Technician 4-ITG, you will be responsible for providing technical support to military end-users, resolving technical issues over the phone, and dispatching spare parts and tracking delivery/operational status of systems.
Responsibilities- Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services.
- Uses automated information systems to analyze routine situations.
- Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action.
- Resolves problems or contacts more senior technical support as necessary.
- Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available.
- Conducts technical research for source of information required in support of request for information related to ongoing programs.
- Instructs users in the use of systems specific to the government contract.
- Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem.
- Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels).
- Experience with ServiceNow is preferred but not required.
- An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance.
- Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required.
- High School Diploma w/ 4-5 years of experience minimum.
- Strong written and verbal communications skills and the ability to interact with people at all levels are required.
- A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.
-
Enterprise Service Desk Specialist
2 weeks ago
Ashburn, Virginia, United States Dutch Ridge Consulting Group LLC Full timeEnterprise Service Desk SpecialistDutch Ridge Consulting Group, LLC (DRCG) is a leading provider of technical support services to federal customers. We are seeking a highly motivated Enterprise Service Desk Specialist to join our team.About the RoleAs an Enterprise Service Desk Specialist, you will be responsible for providing Tier 1 and Tier 2 support to...
-
Enterprise Service Desk Specialist
2 weeks ago
Ashburn, Virginia, United States Dutch Ridge Consulting Group LLC Full timeJob Title: Enterprise Service Desk SpecialistAt Dutch Ridge Consulting Group LLC, we are seeking a highly motivated Enterprise Service Desk Specialist to support our federal customer. The successful candidate will provide network and IT infrastructure architecture and engineering consulting services, technical writing, day-to-day operations, system...
-
Enterprise Service Desk Specialist
1 week ago
Ashburn, Virginia, United States Dutch Ridge Consulting Group Full timeJob DescriptionDutch Ridge Consulting Group, LLC is seeking a highly motivated Enterprise Service Desk Specialist to support a federal customer. Our team will provide network and IT infrastructure architecture and engineering consulting services, technical writing, day-to-day operations, system engineering for program enhancements, training, and support of...
-
Enterprise Service Desk Specialist
2 weeks ago
Ashburn, Virginia, United States Dutch Ridge Consulting Group Full timeJob OverviewDutch Ridge Consulting Group, LLC is seeking a highly motivated Enterprise Service Desk Specialist to support a federal customer.Key ResponsibilitiesProvide Tier 1 and Tier 2 support for IT infrastructure and network architectureMaintain detailed processes and activities for escalation pathsProvide Help Desk Support and end-to-end problem...
-
Associate Service Desk Technician
2 weeks ago
Ashburn, Virginia, United States NTT America Solutions, Inc. Full timeJob SummaryNTT DATA is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for hardware, software, and network issuesEscalate complex issues to...
-
IT Support Specialist
4 days ago
Ashburn, Virginia, United States Leidos Full timeJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Leidos. As a Help Desk Technician, you will be the primary point of contact for IT-related field problems, providing phone and online support to users, performing technical triage, troubleshooting, and resolving issues.Key ResponsibilitiesProvide exceptional customer service to CBP...
-
Associate Service Desk Technician
4 days ago
Ashburn, Virginia, United States NTT America Solutions, Inc. Full timeJob SummaryNTT America Solutions, Inc. is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for hardware, software, and network issues.Respond...
-
Front Desk Associate
3 weeks ago
Ashburn, Virginia, United States Stretch Zone Full timeJob Title: Front Desk AssociateWe are seeking a highly organized and energetic individual to join our team as a Front Desk Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and prospects.Responsibilities:Monitor client sessions to ensure appointments run on timeHelp promote...
-
Data Center Infrastructure Specialist
5 days ago
Ashburn, Virginia, United States Apple Full timeData Center Technician RoleAt Apple, we're committed to fostering a culture where everyone belongs and is inspired to do their best work. As a Data Center Technician, you'll play a critical role in maintaining the high availability of our IT infrastructure in a 24/7 environment.Key Responsibilities:* Establish and support network connectivity* Install and...
-
Veterinary Technician
2 months ago
Ashburn, Virginia, United States Veterinary Practice Partners Full timeAbout the RoleWe are seeking a highly skilled and compassionate Veterinary Technician to join our team at Caring Hands Ashburn. As a key member of our veterinary practice, you will play a vital role in providing exceptional patient care and support to our clients.Key ResponsibilitiesClient Communication: Provide clear and concise updates on patient status,...
-
IT Support Specialist
1 month ago
Ashburn, Virginia, United States EMCOR Group Inc. Full timeJob Title: IT Support SpecialistLocation: Ashburn, VAReports to: IT ManagerFLSA Status: Full-Time / ExemptWork Shift: Mon. – Fri.About Us: Poole and Kent Corporation is a leading mechanical contractor in the eastern United States, providing construction and service experience in commercial and government projects.Job Summary: The IT Support Specialist...
-
IT Support Specialist
3 weeks ago
Ashburn, Virginia, United States EMCOR Group Inc. Full timeJob Title: IT Support SpecialistLocation: Ashburn, VAReports to: IT ManagerFLSA Status: Full-Time / ExemptWork Shift: Mon. – Fri.About Us: Poole and Kent Corporation is a leading mechanical contractor in the eastern United States, providing construction and service experience in commercial and government projects.Job Summary: The IT Support Specialist...
-
IT Support Specialist
1 week ago
Ashburn, Virginia, United States EMCOR Group Inc. Full timeJob Title: IT Support SpecialistLocation: Ashburn, VAReports to: IT ManagerFLSA Status: Full-Time / ExemptWork Shift: Mon. – Fri.About Us: Poole and Kent Corporation is a leading mechanical contractor in the eastern United States, providing construction and service experience in commercial and government projects.Job Summary: The IT Support Specialist...
-
Data Center Infrastructure Specialist
3 days ago
Ashburn, Virginia, United States TEKsystems Full time**Job Overview**TEKsystems is seeking highly motivated individuals to fill entry-level positions as Data Center Infrastructure Specialists. Our clients have an exclusive contract to build the cable infrastructure for their data centers, and we need tech-savvy individuals to help build the infrastructure from the ground up.**About the Role**In this role, you...
-
Electronics Test Specialist
2 weeks ago
Ashburn, Virginia, United States Talentry LLC Full timeJob Title: Electronic Test TechnicianJob Summary: We are seeking a skilled Electronic Test Technician to join our team at Talentry LLC. The successful candidate will be responsible for performing complex tests on military electronic components, assemblies, and systems to evaluate their performance.Key Responsibilities:1. Conduct functional, operational, and...
-
Electrical Operations Specialist
1 week ago
Ashburn, Virginia, United States Brooksource Full timeJob Summary:We are seeking a highly skilled Electrical Operations Specialist to join our team at Brooksource. As a key member of our Engineering and Facilities team, you will play a crucial role in maintaining the world-class mechanical and electrical infrastructure, ensuring facility operations, and implementing safety procedures.Responsibilities:Safety:...
-
Data Center IT Infrastructure Specialist
2 weeks ago
Ashburn, Virginia, United States NTT America Solutions, Inc. Full timeJob SummaryWe are seeking a highly skilled Data Center IT Infrastructure Technician to join our team at NTT America Solutions, Inc. This is a critical role that requires a strong technical background and excellent problem-solving skills.Key ResponsibilitiesSupport client requests within their space in NTT data centersAddress customer inquiries via support...
-
Plumbing Service Technician
1 week ago
Ashburn, Virginia, United States Ben Franklin Plumbing Full timeJob OverviewThis position is located in a dynamic environment.We're seeking skilled technicians with strong verbal communication abilities to join our team.You will be responsible for running 4-5 service calls per day, meeting with customers, and educating them on their mechanical systems.Sales performance is measured and rewarded.Requirements include a...
-
Pharmacy Technician
4 weeks ago
Ashburn, Virginia, United States Giant Food Full timePharmacy Technician Job DescriptionJob Summary:We are seeking a certified pharmacy technician to join our team at Giant Food. As a pharmacy technician, you will play a vital role in supporting our pharmacists and providing excellent customer service to our patients.Responsibilities:Assist pharmacists with filling prescriptions and performing administrative...
-
Data Center Installation Specialist
1 week ago
Ashburn, Virginia, United States Rightech Full timeJob Title:Data Center Installation SpecialistJob Summary:Rightech is seeking a skilled Data Center Installation Specialist to join their team in the Northern VA market. As a Data Center Installation Specialist, you will be responsible for supporting the installation of infrastructure and cabling materials related to data center builds outs.Key...