Associate Service Desk Technician
3 weeks ago
Job Summary
NTT America Solutions, Inc. is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track customer interactions and issues.
- Participate in training and mentoring programs to enhance technical skills and knowledge.
Requirements
- High school diploma or equivalent required.
- Associate degree or technical training preferred.
- Minimum of 3 years of experience in a technical support role.
- Strong technical knowledge of PC hardware, operating systems, and networking.
- Excellent communication and problem-solving skills.
About NTT America Solutions, Inc.
NTT America Solutions, Inc. is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and technical support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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