Associate Service Desk Technician

3 weeks ago


Ashburn, Virginia, United States NTT America Solutions, Inc. Full time

Job Summary

NTT America Solutions, Inc. is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting for hardware, software, and network issues.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track customer interactions and issues.
  • Participate in training and mentoring programs to enhance technical skills and knowledge.

Requirements

  • High school diploma or equivalent required.
  • Associate degree or technical training preferred.
  • Minimum of 3 years of experience in a technical support role.
  • Strong technical knowledge of PC hardware, operating systems, and networking.
  • Excellent communication and problem-solving skills.

About NTT America Solutions, Inc.

NTT America Solutions, Inc. is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and technical support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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