Data Center IT Infrastructure Specialist

21 hours ago

Ashburn, Virginia, United States NTT America Solutions, Inc. Full time
Job Summary

We are seeking a highly skilled Data Center IT Infrastructure Technician to join our team at NTT America Solutions, Inc. This is a critical role that requires a strong technical background and excellent problem-solving skills.

Key Responsibilities
  • Support client requests within their space in NTT data centers
  • Address customer inquiries via support tickets with minimal or no supervision
  • Troubleshoot hardware issues with servers, network devices, cabling, and power connectivity
  • Rack and stack equipment, install PDU's, create and manage documentation, and support help desk functions
  • Unbox, inventory, and install client hardware such as servers, storage, and network devices into client racks
  • Manage assets for clients, including performing inventory audits, receiving and shipping equipment
  • Coordinate technical tasks with internal groups and manage requests to resolution
  • Install cabling and cable organization per NTT or client standards, including labeling
  • Troubleshoot and diagnose enterprise-level hardware
  • Perform replacement of DIMMs, hard drives, power supplies, and other components within servers, storage, and network devices
  • Understand and execute instructions provided by clients and internal groups
  • Perform commissioning and decommissioning of hardware
  • Install cross-connects and work with Telco carriers to troubleshoot circuits
  • Install and troubleshoot CAT 5E, CAT6, single-mode, and multi-mode patch cables
  • Install data center infrastructure materials, including racks and cabinets with grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels, and any other materials necessary for data center operations
  • Perform installation and maintenance on Power Distribution Units within client enclosures
  • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
  • Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system
  • Periodically join call bridges to troubleshoot and validate infrastructure-related issues
  • Adhere to Change Control Processes and Standards
  • Provide corporate desktop support services, including laptop imaging, printer support, user account administration, and other hardware, software, telecom, and communication services with support from desktop technicians
  • Act as a communication coordinator and situation manager during critical incidents and call bridge events
  • Perform other duties as assigned
  • Support 3rd-party vendor activities
  • Process all tickets within SLA guidelines and follow procedural requirements
Requirements
  • Previous experience working in a complex high-availability data center environment is preferred
  • Working knowledge of data center processes and design (power, cooling, redundancy)
  • Working knowledge of airflow management best practices
  • Working knowledge of computer hardware
  • Ability to provide and recommend solutions to internal staff and clients
  • Understanding of networking components and infrastructures
  • Familiarity with cable management and knowledge of how to run fiber and copper in a data center, including labeling
  • Familiarity with patch panels
  • Knowledge of copper and fiber cable testing equipment
  • Excellent troubleshooting and problem-resolution skills
  • Able to operate material handling equipment, including server lifts and pallet jacks
  • Ability to demonstrate effective team and interpersonal skills
  • Experience with data center incident resolution, asset management, and logistics
  • Critical thinking and decision-making related to outage risk assessment
  • Regular, predictable attendance is essential for satisfactory performance
  • Strong understanding of servers, routers, network switches, and patch panels
  • Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues
  • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
  • Experience with active directory, Office 365, and enterprise-level ticketing systems
  • Experience with laptops, desktops, docking stations, and enterprise-level peripherals
  • Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents)
  • Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty
  • Must have the ability to communicate effectively both written and verbally
Education and Experience
  • High School Diploma or GED required
  • 3-5 years of data center environment or help desk experience is required
  • CompTIA A+ certification or equivalent experience required
  • CompTIA Network + and BICSI Installer 1 certification preferred
Physical Requirements
  • Physically assist in moving and racking equipment
  • Able to climb a ladder and work on a raised platform
  • Able to safely lift and move up to fifty (50) pounds
  • Must have the ability to perform office-related tasks, which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Work Conditions
  • Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer
  • This position may require rotating schedule to support a 24/7 support schedule
Special Requirements
  • Must work on-site; no telecommuting permitted
  • Must be comfortable working in a highly critical, fast-paced environment with shifting priorities
  • Must possess a current, valid state-issued driver's license
  • Must be flexible in schedule to support department needs as needed
  • Must satisfactorily pass or complete any required client background checks or training

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