Technical Services Manager

2 days ago

Cypress, California, United States Mitsubishi Electric US Full time
About the Role

Mitsubishi Electric Trane HVAC US LLC is seeking a highly skilled Technical Services Manager to support the West Coast territory. This is a critical role that requires a strong technical background, excellent communication skills, and the ability to lead a team.

Key Responsibilities
  • Manage the Business Unit Technical Services team, including strategy development, operations, performance management, and professional development.
  • Partner with the BU Commercial and Residential Business Directors on all Technical Service and Support issues.
  • Work closely with business unit personnel to ensure service and technical support is achieved in a quick and efficient manner.
  • Monitor and track Service Cases in SalesForce.
  • Develop and manage programs for the development and support of distributor personnel, specifically Diamond Service Group (DSG) members.
  • Diagnose and solve complex product operational problems.
  • Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products.
  • Collaborate with sales staff to ensure business unit goals are being met.
  • Respond to situations where standard procedures fail to correct product malfunctions and customer dissatisfaction.
  • Report design, reliability, and maintenance problems to Product Planning and Quality Teams.
  • Recommend product redesign to better meet customer needs.
  • Partner with METUS Product Development teams to evaluate new products for feasibility of introduction.
  • Identify product deficiencies and partner with QA Team to determine a method to restore product quality, if needed.
  • Monitor and review parts sales and warranty claims to identify potential product or component reliability problems.
  • Become familiar with technical aspects of competitive products and advise management/team as needed.
  • Manage BU authorized concession claims to minimize extra-warranty related costs.
  • Willing to travel up to 50% for various Company meetings and training both domestically and possibly internationally.
Requirements
  • Bachelor's Degree in a technical discipline preferred.
  • Minimum of 7 years of experience in a technical HVAC role.
  • Technical experience with ductless, VRF, and hydronic systems is a plus.
  • Minimum of 5 years of direct management experience.
  • Strong critical thinking and problem-solving skills.
  • Effective negotiating skills.
  • Exceptional written and oral communications skills, including presentations.
  • EPA Certification.
  • Ability to manage multiple complex projects simultaneously.
  • Ability to work and lead a team without direct daily supervision in a fast-paced environment.
  • Exceptional written and oral communications skills, including through formal presentations.
  • Ability to translate complex, technical thoughts and ideas and communicate them in an easy-to-understand format.
  • Proven ability to inspire and lead a diverse team.
  • Proven Customer Service skills.
  • Strong computer skills and proven proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Valid Driver's License with an acceptable driving record.
  • Ability to ascend/descend stairs and/or ladders to access job sites.
  • Ability to move up to 50 pounds in weight.
  • Team player demonstrating METUS core values, including a desire to win together, deliver excellence, drive sustainability, focus on execution, and learn continuously.
About Mitsubishi Electric Trane HVAC US

Mitsubishi Electric Trane HVAC US (METUS) is a leading provider of ductless and VRF systems in the United States and Latin America. A 50-50 joint venture between Ingersoll Rand plc and Mitsubishi Electric US, Inc., the company provides innovative products, systems, and solutions capable of cooling and heating any application from a home to a large commercial building. METUS is a leading marketer of Zoned Comfort Solutions and Variable Refrigerant Flow (VRF) air-conditioning and heating technology. Systems sold by the joint venture include a wide variety of technologically advanced products designed to deliver superior efficiency, comfort, and control.

The family of brands supported by METUS includes: Mitsubishi Electric Cooling & Heating, Trane/Mitsubishi Electric, and American Standard Heating & Air Conditioning Mitsubishi Electric. More information is available at https://www.metus.com.

We offer an excellent compensation and benefits package, including a 401(k) plan, medical, dental, vision, and basic life insurance plans for employees and their eligible dependents. Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date. Employees may also take up to 12 weeks of paid or unpaid leave, if eligible.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. We are an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status, or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification).

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