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BU Technical Services Manager

1 month ago

Cypress, California, United States Mitsubishi Electric US Full time
Job Title: BU Technical Services Manager

Mitsubishi Electric Trane HVAC US LLC is seeking a highly skilled BU Technical Services Manager to support the West Coast territory. The ideal candidate will have a strong background in technical services and management, with a proven track record of leading teams and driving business growth.

Key Responsibilities:
  • Manage the BU Technical Services team, including strategy development and execution, operations, performance management, and professional development.
  • Partner with the BU Commercial and Residential Business Directors on all Technical Service and Support issues.
  • Work closely with business unit personnel to ensure service and technical support is achieved in a quick and efficient manner.
  • Monitor and track Service Cases in SalesForce.
  • Manage programs for the development and support of distributor personnel, specifically Diamond Service Group (DSG) members.
  • Diagnose and solve complex product operational problems.
  • Provide technical support to technicians and distributor staff who are installing, diagnosing, troubleshooting, or repairing METUS products.
  • Collaborate with sales staff to ensure business unit goals are being met.
  • Respond to situations where standard procedures fail to correct product malfunctions and customer dissatisfaction.
  • Report design, reliability, and maintenance problems to Product Planning and Quality Teams.
  • Recommend product redesign to better meet customer needs.
  • Partner with METUS Product Development teams to evaluate new products for feasibility of introduction.
  • Identify product deficiencies and partner with QA Team to determine a method to restore product quality, if needed.
  • Monitor and review parts sales and warranty claims to identify potential product or component reliability problems.
  • Become familiar with technical aspects of competitive products and advise management/team as needed.
  • Manage BU authorized concession claims to minimize extra-warranty related costs.
  • Willing to travel up to 50% for various Company meetings and training both domestically and possibly internationally.
Requirements:
  • Bachelor's Degree in a technical discipline preferred.
  • Minimum of 7 years of experience in a technical HVAC role.
  • Technical experience with ductless, VRF, and hydronic systems is a plus.
  • Minimum of 5 years of direct management experience.
  • Strong critical thinking and problem-solving skills.
  • Effective negotiating skills.
  • Exceptional written and oral communications skills to include presentations.
  • EPA Certification.
  • Ability to manage multiple complex projects simultaneously.
  • Ability to work and lead a team without direct daily supervision in a fast-paced environment.
  • Exceptional written and oral communications skills including through formal presentations.
  • Ability to translate complex, technical thoughts and ideas and communicate them in an easy-to-understand format.
  • Proven ability to inspire and lead a diverse team.
  • Proven Customer Service skills.
  • Strong computer skills and proven proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
  • Valid Driver's License with acceptable driving record.
  • Ability to ascend/descend stairs and/or ladders to access job sites.
  • Ability to move up to 50 pounds in weight.
Benefits:
  • Base pay range: $120,000 - $165,000 per year.
  • Target bonus plans and discretionary awards.
  • 401(k) plan.
  • Company-sponsored medical, dental, vision, and basic life insurance plans.
  • 80 hours of vacation per year.
  • 56 hours of paid sick leave annually.
  • 13 paid holidays throughout the calendar year.
  • Up to 12 weeks of paid or unpaid leave.